In a serviced based industry which is all about the thoughts, feelings and perceptions of the your club members, it is critical that each and every system, process and business tool you use needs to be member centric.
Members centric mem·ber/ˈmembər/
Noun: An individual belonging to a group such as a society or team: “a drama club member”. An animal or plant belonging to a taxonomic group: “a member of the lily family”. cen·tric/ˈsentrik/
Club managers love their members really but they get really frustrated when, they don’t complete all their details, miss a payment, have to manually manage payments, have to point out the terms of a contract when a member wants to leave with no evidence of a member receiving a contract, and a member never getting the club newsletter about a function or new class. Phew… just a couple of things but these tend to make or break a business.
Here are 5 ways a truly integrated fitness membership system can help overcome these issues.
Gym clean and tidy – check, changing room clean – Check, machines working – check, staff arrived – check… lets open the doors for another fun day at the Gym!
But you know as the gym manager that this is just the start of a long day managing the membership payments of your members. From not enough contact or payment information, missing paper work, missed payments or unaccounted for money in your account.
Here are 5 things to look out for when managing your membership payments.
Turn it on, turn it off. No! Hmm, maybe it’s your hard drive or a disk space problem – it’s definitely not our software. Finally you got through to someone and now you can’t even understand them because they are speaking another language.
Sound familiar? Well things are different with iconnect360.
As a cloud solutions provider we don’t just sell you software we provide software as a service (now we’re speaking another language). We host your system securely over the internet and provide you with the server, the geeks to support the system along with our incredibly easy to use membership system, all for one small monthly fee.
There are no servers to buy, no expensive licencing, extra support costs or training fees, all you need is a computer and the internet. We provide all the system monitoring, maintenance, back-ups, security and support so you can get on with business knowing that you have a team of people making sure you can manage your members safely and securely anywhere, anytime. Now that’s service! It’s like having your own IT provider without the need for annoying conversations and the expensive invoices.
Ezypay is the Australian and New Zealand distributors of iconnect360. We will be at the FILEX health and fitness expo at stand W24 on the 27 – 29 April in Sydney. This year you won’t see much of the traditional Ezypay orange – instead we will be showcasing the new software solution called iconnect360 and you will see lots of blue, white and clouds.
Yes the rumours are all true! Ezypay are the Australian and New Zealand distributors of iconnect360 which provides membership management in the cloud. Designed specifically to meet the needs of today’s membership businesses, iconnect360 has a good looking interface, streamlines your membership sign-ups and is 100% integrated with Ezypay‘s billing.
We will be releasing iconnect360 at FILEX the health and fitness expo in Sydney on 27th of April, however if you would like to find out more, or book a demo please contact Daniel Moy, National Sales Manager on 1300 762 726 or email firstname.lastname@example.org.