Tag Archives: direct debit

VIDEO – how to load a customer online in your Ezypay account

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This is take 2 in the Nina and Celeste training show.  We show you how to load a customer in your secure online Ezypay account.  No paper is needed and you can load your customers right away to bill the very next day.  You will learn;

  1. How to go to your secure account and log in
  2. Where the online DDR form is in your secure account
  3. What the online DDR form looks like
  4. What fields you need to fill out
  5. Automatic notifications your customer will receive

 

If you would like to organise training on this or another area of the Ezypay system please contact customer service on 1300 300 553 or customerservice@ezypay.com.au.

 

Collecting online direct debits but what about PCI compliance?

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PCI compliance issues have become a headache for many businesses in Australia.  In case you don’t know or can’t remember PCI is all about the security of your customer data especially their credit card details.

I talk to many clients who are interested in allowing their customers to create direct debits on their website but are worried about the PCI implications for them.  What I say is that you don’t have to worry about this because Ezypay does it for you.

Iframe direct debit gateway – this is a tool where you actually create a frame in your website that leads directly into our secure site.  Your customers enter their details directly into our secure site.  This means that we collect the customer bank and credit card details and store them securely on our servers.

Web services direct debit gateway – with this solution your web developers create a secure environment in your web page and when your customers enter their bank or credit card details into the form your website calls our website via a secure web services call and transfers that information directly into our system.  Therefore again you are not holding the information, instead Ezypay is in a secure and compliant environment.

So as you can see we have your PCI and data security covered so you don’t have to worry about it.  If you want more information about our direct debit gateway and how we can help you collect customer payments online give us a call on 1300 762 726 or visit our website.

7 more Links to Create Memorable Customer Experiences Using Social Media

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Ezypay creating memorable customer experiences
Great Customer Service from Zappos

Social media – fun place to be right?  Not much value for businesses?  Personally I am not sure about that but it seems like everyone has a Facebook presence and maybe even a LinkedIn profile or Twitter account.  However if you do are you really making the most of these channels to create memorable customer experiences?

 

I have found these 6 links on how to create memorable customer experiences using social media.  Enjoy!

Social Customer Experinces - Mashable
7 Ways to create memorable custoemr experineces with social media - Slideshare
Using Mistakes to Make Memorable Moments for Your Business – The Social Customer
Twitter can be Human - Orange Envelopes
How Sainsburys customer service goes viral – Blog to your drop
Zappos – WOW Customer Service - Myra Golden Media

I really like the first link.  Can you see yourself using the tips in your business?

How to Create Memorable Customer Experiences Using Social Media – Step 7 – Stand Out From the Crowd

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I recently found this great article with 7 Ways to Create a Memorable Customer Experience with Social Media.   They are really simple, but easy to follow steps that everyone can do in their business.  I know we are all time poor so I thought that I would break it down into a step by step guide.

Step 1: Give Your Customers a Place to Talk 

Step 2: Integrate Social Media into your Customer Service

Step 3: Activate Your Existing Customer Base

Step 4 – Be Proactive

Step 5 – Reward Influencers

Step 6 – Create Compelling Content

Here is the seventh step in the series – Step 7: Stand Out From the Crowd

Humanise the interaction to stand out from the crowd.  So you can provide a real go to place for fans.  Have a look at a couple of Facebook pages like Havianas, Zappos, and Bubble O’ Bill Ice Cream to see the fun that they are having.

Have you seen some great examples of this?

Here is the link to the full article http://mashable.com/2011/11/03/social-customer-experience/

How to Create Memorable Customer Experiences Using Social Media – Step 6 – Create Compelling Content

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Ezypay's Creative Memorable Customer Experiences with Social media

Creat Compelling Content

I recently found this great article with 7 Ways to Create a Memorable Customer Experience with Social Media.   They are really simple, but easy to follow steps that everyone can do in their business.  I know we are all time poor so I thought that I would break it down into a step by step guide.

 

Step 1: Give Your Customers a Place to Talk 

Step 2: Integrate Social Media into your Customer Service

Step 3: Activate Your Existing Customer Base

Step 4 – Be Proactive

Step 5 – Reward Influencers

Here is the sixth step in the series – Step 6: Create Compelling Content

I have noticed lately that more and more people are creating content.  However when I see the title and think “Cool – I am really interested in this topic” I open it, read it and then realise that the content wasn’t really about the title.  Great title but not really compelling content.  I feel a little like I have been tricked.

Anyway compelling content must:

  1. Be relevant
  2. Title and content should be aligned
  3. Make a connection back to your business
  4. Be useful

Where are you finding compelling content from at the moment?

Here is the link to the full article http://mashable.com/2011/11/03/social-customer-experience/