Who has paid and who has not? Gym entry is always a tricky situation for the member and the staff when discussing non-payment issues.
It’s essential to make sure that you know who has and who has not paid their membership on a regular basis. With direct debit payments being the main source of membership income you need to reconcile each member’s payment as they occur to ensure they are up to date.
If you fall behind your reconciliation it soon becomes a mountain to climb, members are often not aware that their payment didn’t go through, their credit card has expired or their bank failed.
Avoid that uncomfortable entry situation; do a regular weekly check to make sure your business is healthy and your members are happy.
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