Would you expect to have an ice cream from the corner store but not pay? Would you think that it is fair to walk out of Woolworth’s with a trolley full of groceries but not pay? Isn’t this called stealing?
Why then do many small businesses put up with and continue to provide services to clients/customers/members who don’t pay?
It is time to get tough on clients who don’t pay!
1. If they don’t pay sack them….
You don’t need them if they really don’t pay their bills. In fact you are providing a service and not getting any reward. You have to pay your bills too and put food on your family’s dinner table.
2. Take a deposit…
You could easily ask for a 1 or 2 month deposit for your services. This way if they stop paying you aren’t out of pocket and can stop delivering the service.
3. Put them on direct debit right from the beginning…
They might fail but you aren’t constantly WAITING for them to pay their bill. If they do fail then you have their deposit to fall back on (right?).
4. Trust your gut instinct…
Sometimes we just forget to pay. (Did I leave the money out for my cleaner last week?) So if the client is someone who is a great payer but you trust has just forgotten – give them a break. However if you have a bad feeling about them or they are a serial offender then trust your gut instinct.
Don’t be afraid to get tough on clients who don’t pay. They need you more than you need them.
No related posts.
What about your loyal customer for 5 years that made an honest mistake and missed only one payment ?
here is a great example of customer service and “getting tough” from your company.
I was recently contacted ezypay after receiving a notification of failed payment. Only to be advised of a additional $17 charge to my regular monthly debit.
I believe this fee is unnecessary and out of proportion (additional 25% of monthly debit) irrespective of your terms and conditions, which incidentally are difficult to locate on your website.
I feel that the circumstances due to my card number being replaced which where beyond my control. I therefore request
that you reverse this fee.
Looking back at the history of my payments I have been very reliable. This was an isolated incident that I should not be penalised for.
Ezypay response
Hi ,
I have been informed by management we are unable to waiver the failed payment fee for you.
We will continue your billing once we have been sent updated account details for you.
Kind Regards,
CUSTOMER SERVICE
Australia http://www.ezypay.com.au
Matt – thanks for your comments. I would be happy to ask the manager of the customer service team to talk to you personally about your request for your fee to be waived. You can find the customer terms and conditions on the front page of our website on the links in the bottom brown section called ‘customer t&c’. Celeste
Matt we tried to contact you on Monday and couldn’t find your contact details on our system with only the email address that you provided. I am posting this message from our Operations TL to you.
Hi Matt,
I’m sorry to hear of your past experience with Ezypay. I would really like to discuss this further with you and can be contacted on 9425 2016.
Kind Regards,
Donna Swadling – Operations TL
Hi I agree with Matt the terms and conditions on your website is hard to locate on your website and should be at the top of the page…
I am also wanting to inquire if a customer/client can still sign up for ezypay even if they have a bad credit rating? I cant seem to get alot of info on your website or the service provider….
Thank you